QA Higher Education has been partnering with universities since 2011 to offer undergraduate and postgraduate programs. With a dedicated team of over 600 academic staff and a vision to become a university in the future, QA Higher Education focuses on delivering quality education to both domestic and international students.
Recently, they implemented PDF Butler, a document generation solution, to streamline their processes. In this interview, Andy Till, Head of Operational Systems at QA Higher Education, shares insights into their journey with PDF Butler.
Challenges
Before using PDF Butler, Andy’s team faced many problems with their manual document system. They had a series of separate templates for each partner and each type of document. They were not interchangeable and were manually edited, converted into PDFs, and emailed to applicants… “It was a painful manual process with human errors, version control issues, and challenges with volume during peak times.” said Andy.
The team found it difficult to manage the high volume of documents during peak times. These challenges not only slowed down their operations but also added unnecessary complexity and stress to their workflow.
How did you first hear about PDF Butler?
Andy explains, “We knew we wanted to automate document creation when we moved to Salesforce… We had seen PDF Butler at the World Tour event, and it sparked our interest. After exploring a few options, PDF Butler seemed to fit our needs perfectly.”
Advantages of Using PDF Butler
QA Higher Education’s experience with PDF Butler had a transformative impact on their day-to-day operations. Andy highlighted the significant advantages, including:
- Speed
- Accuracy
- Customization capabilities.
Andy emphasized the seamless integration of PDF Butler into their workflows, enabling rapid document generation and updating with minimal manual intervention. He also discussed the expanded roles and responsibilities of their team members following the implementation, illustrating how PDF Butler has empowered them to make more informed decisions and focus on higher-value tasks.
“We wanted a basic document generation tool that was customisable for different partners, different attributes in the system, and then we’ll take it from there. And that’s exactly what we got. And the implementation partners were blown away by the tech support from PDF Butler,” added Andy.
Expanding Possibilities with PDF Butler
As the conversation concluded, Andy expressed QA Higher Education’s plans to explore additional PDF Butler solutions in the future, such as SIGN Butler and FORM Butler. He discussed their ongoing Salesforce development initiatives and how PDF Butler aligns with their evolving needs and objectives.
Andy suggests, “If you have a strong template to work with, it’s easy… PDF Butler is customizable, easy to use, and the support is excellent. I would recommend it to anyone looking to automate document generation.”
Conclusion
QA Higher Education’s success story with PDF Butler showcases the significant impact of automating document generation processes. By streamlining workflows, reducing errors, and enhancing efficiency, PDF Butler has become an indispensable tool for QA Higher Education’s operations. As they continue to grow and evolve, they look forward to exploring additional solutions offered by PDF Butler to meet their expanding needs.
